Effective September 8th, 2016 FMH will require a 2nd form of authentication for access to the citrix portal.
The MobilePass application has been chosen to supply this additional password (token).
In order to access the Fairbanks Memorial Hospital citrix portal every user must both download the MobilePass app to a personal electronic device (cellphone is recommended) and from that device must enroll in Banner Health's Two-Factor Authentication Service.
Please email FMH.Support@Bannerhealth.com or call the FMHDC helpdesk at (907) 458-5460 for assistance with any stage of this process.
In the interest of safeguarding patient information Fairbanks Memorial Hospital supports these Banner Health required changes. Please accept our sincere apology for any inconvenience.